- Customer: Fortune 100 retailer with >1000 brick-and-mortar locations and >120,000 employees
- Technology Landscape: Over 400 core systems built on a mix of OS platforms, databases and development tools over the last 30+ years.
- Challenge: Define, identify and enable the proper capabilities to best transform their business in 2020 as they also need to adhere to the ever growing set of privacy regulations (GDPR, CCPA and beyond).
Platform 3 Solutions is helping this organization transform their business systems across multiple fronts:
- Better compete – By simplification of their technology portfolio to strive to a better definition of a customer and have a complete 360 degree view.
- Better govern – By defining a consistent set of ‘data topics’ across the enterprise to consistently identifying things like ‘that is a warranty’ and ‘that is a gift card’.
- Better spend – By keeping on the right data active in systems, keeping only the most current of technologies active and archiving/retiring everything else.
The company has always kept ‘the customer’ in focus – from engagement, through transactions and into aspects of warranty management, service and growing them into a bigger client.
What compelled their ‘digital transformation’ needs were based on the needs of new privacy laws like the California Consumer Privacy Act (CCPA). The primary requirements of the act include:
- Know what personal data is being collected about them.
- Know whether their personal data is sold or disclosed and to whom.
- Allow them to say ‘NO’ to the sale of personal data.
- Allow them access to their personal data.
- Request a business to delete any personal information about a consumer collected from that consumer.
- Not be discriminated against for exercising their privacy rights.
But their existing systems – mostly custom written over the years – were not setup to allow the above requirements to be easily or effectively possible. They also knew California is just the beginning – Nevada, Maine and 11 others have their own requirements on the horizon.
As these regulations are enacted and enforced, fines are inevitable. Not just from government entities, but attorneys and individuals themselves. Under the CCPA, consumers can collect between $100 and $750 for each event. If the damages are greater than $750, then the consumer may receive even more.
By working with Platform 3 Solutions, the retailer is working through identifying a systemic definition of ‘data topics‘ like ‘what is a customer?’, ‘what is a gift card?’, and ‘what is a warranty claim?’. This is then mapped into over 400 applications which are then:
- Actively archived (clean out the old data but the application keeps operating).
- Completely retired (clean out all data and turn off the technology)
- Migrate to a new application (take the data, map and migrate)
- Deleted ROT – Delete the redundant, obsolete and trivial data all together.
This refining process and standard definition of their enterprise data will result in:
- A simple and efficient means of complying with privacy laws like CCPA (and beyond)
- Turn off unnecessary systems and data
- Position themselves to be more nimble and evolve their technology utilize to better compete in the next decade.