Customer Relationship Manager

Job Description:

We’re looking for a dynamic Customer Relationship Manager to strengthen our client partnerships and ensure seamless delivery of solutions. This role involves understanding client requirements, coordinating with internal teams, and ensuring customer satisfaction at every stage. 

Responsibilities: 

• Serve as the primary point of contact for all client communications. 

• Understand client needs and translate them into actionable solutions. 

• Prepare and deliver product demonstrations, proposals, and presentations. 

• Manage escalations effectively and ensure high client satisfaction. 

• Identify account growth opportunities and support presales initiatives. 

Skills Required: 

• Strong communication and interpersonal skills. 

• Experience in client-facing roles, preferably in IT/SaaS domains. 

• Ability to grasp technical solutions and present them to clients. 

• Strong problem-solving and negotiation abilities. 

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